Support
Most questions have a short answer. For everything else, one address at the bottom.
The score
befood shows a 0 to 100 food score: nutrition (60%) from Nutri-Score 2023, assessed additives (30%), and 10 points when organic certification is documented. Missing ingredient or nutrition data becomes a range, never a guess. On a result, the nutrient bars come first; tap “How this score is built” for the 60 · 30 · 10 split. It is not a safety rating, and it is marked experimental.
A product is not found, or is wrong
Product records come from Open Food Facts and the USDA. When a barcode is missing you can read the label with the camera and keep your own record. When a barcode shows the wrong product, choose "Not this product" and pick the right one: the app remembers the correction on your phone.
Barcodes that will not read
Keep the whole code inside the frame, 15 to 20 cm away, in focus, and hold still for a second. Curved bottles read better with the code flat towards the camera. "Type code" enters the digits by hand.
Sign-in
Ask for a code by email and type it in the app; it works once and expires in fifteen minutes. If it does not arrive, check the spam folder, or sign in with a login and a password instead. On an iPhone, after the first sign-in you can turn on Face ID or Touch ID in Profile; the next time, that is the first button. Scan still works without signing in.
Notifications
Never more than one a day, except a recall on something you scanned. Each kind can be switched off in the profile.
Deleting your account
Profile, "Delete my account". Everything filed under the account is removed at once and cannot be restored.
Contact
hello@befood.co. Say which phone and which product, and we answer within a few days.